Frequently asked

QUESTIONS

Which payments do you accept?

We currently accept PayPal, VISA, MasterCard and American Express.
Who do you use for shipping?

We use Australia Post to ship our orders within Australia. Please feel free to contact us to discuss alternative options if you prefer.
What is the price of shipping?

Shipping for all products will be calculated in the cart. Customer orders will be dependant on size and weight, but we will endeavour to find the most cost effective option to get your order to you as quickly as possible.
When will I receive my order?

Online orders will be processed and dispatched within 3 business days, for all orders placed before 2pm. The timeframe for a custom order will vary depending on size and complexity. You will be informed of the time required to complete your custom piece prior to placing your order.
Can I cancel or make changes to my order?

Making changes to your order may be possible before the order is processed. If you do need to make changes to your order, please contact us as soon as possible at info@kaysoncuts.com.au to discuss if this is possible. For custom/personalised orders that are cancelled after being processed, a fee of 10% of the order total will be charged.
Do you offer Exchanges and Refunds?

Here at Adelaide CNC And Laser we take great pride in our work and take extra care to package our products securely, so that they arrive in perfect condition. In the unlikely event that a product arrives and is damaged or not to your expectations, simply send us a photo at info@kaysoncuts.com.au and we will arrange a replacement or a refund. We are however, unable to offer refunds or exchanges on custom or personalised items once your order has been processed.